Shipping policy

This Shipping Policy explains how SANDORI, operated by SANDRIA LLC, processes and ships orders placed through our website.

Shipping Coverage

We ship to the countries and regions available for selection during checkout.

Shipping availability may vary depending on the product, destination, carrier coverage, legal restrictions, and operational requirements. If your country or address cannot be selected at checkout, we are currently unable to ship your order to that location.

Shipping Costs

Applicable shipping costs will be displayed during checkout before you complete your purchase.

Free or discounted shipping may be available for certain destinations, products, order values, or promotional periods. Any applicable conditions will be clearly displayed on our website or at checkout.

Order Processing

Orders are generally processed within 2–3 business days, Monday through Friday, excluding weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the following business day.

Processing may occasionally take longer during:

Public holidays
Promotional or sale periods
Periods of unusually high order volume
Product availability checks
Address or payment verification
Circumstances outside our reasonable control

Order processing time is separate from the estimated delivery time.

Fulfilment and Multiple Shipments

SANDORI sources products from third-party suppliers and manufacturers located primarily in China. Orders are generally dispatched directly to customers from our suppliers or fulfilment facilities in China. Depending on product availability and the delivery destination, certain products may be dispatched from fulfilment facilities in other countries or regions.

If an order contains more than one item, the products may be fulfilled by different suppliers or dispatched from different fulfilment locations. As a result, the items may arrive in separate packages and on different dates. Where available, separate tracking information will be provided for each shipment.

Receiving one item before another does not necessarily mean that the remaining items are missing. Customers may contact our customer-care team if a shipment is significantly delayed.

Estimated Delivery Times

Delivery times vary depending on the destination, product, fulfilment location, selected shipping method, and carrier.

After dispatch, orders generally arrive within approximately 4–7 business days, depending on the destination and shipping method.

The estimated delivery timeframe shown on the relevant product page or during checkout should be reviewed before placing an order.

Delivery estimates begin after an order has been processed and dispatched. They are provided as estimates only and do not represent guaranteed delivery dates.

Weekends, public holidays, customs processing, and carrier delays may affect delivery times.
Please allow 2–3 business days for order processing, followed by approximately 4–7 business days for delivery.

Tracking Your Order

Where tracking is available, you will receive a shipping confirmation email containing your tracking number after your order has been dispatched.

Please allow time for the carrier’s tracking system to register and update the shipment. Tracking information may not become active immediately after the shipping confirmation is sent.

Tracking events and delivery updates are provided by the applicable carrier. SANDORI cannot guarantee the frequency or accuracy of carrier-generated tracking updates.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Before completing your purchase, please confirm that the following information is correct:

Recipient’s full name
Street and building number
Apartment or unit number, where applicable
City, state, province, or region
Postal or ZIP code
Country
Telephone number

Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a package is returned or cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for any applicable return, reshipment, or redelivery costs.

Delayed or Lost Packages

Carrier delays can occur because of circumstances outside our reasonable control, including:

Severe weather or natural disasters
Customs inspections or clearance delays
Transportation or carrier disruptions
Public holidays
Incorrect or incomplete delivery information
High seasonal shipping volumes
Local delivery restrictions
Other unforeseen events

If your shipment is significantly delayed or appears to be lost, please contact our customer-care team and include your order number and tracking number.

We will review the available tracking information and, where appropriate, contact the supplier, fulfilment partner, or carrier to investigate.

If a shipment is confirmed as lost in transit, we will provide an appropriate resolution in accordance with our Refund & Returns Policy and applicable law.

Undelivered and Returned Packages

A package may be returned to the sender or fulfilment facility if:

The address is incorrect or incomplete.
The recipient is unavailable.
Delivery is refused.
The package is not collected from a designated pickup location.
The carrier cannot access the delivery address.
Required customs charges are not paid.
The maximum number of delivery attempts is exceeded.

If delivery fails for a reason attributable to the customer, applicable return shipping, reshipment, or redelivery costs may be deducted from any refund or charged before the order is sent again, where permitted by law.

Any refund relating to an undelivered or returned package will be handled according to our Refund & Returns Policy and applicable consumer-protection laws.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

SANDORI does not control these charges and cannot predict their amount. Customers should contact their local customs authority for information before placing an order.

Customers are responsible for complying with the import rules and requirements of their destination country. Refusing a package or failing to pay applicable import charges does not automatically entitle the customer to a full refund.